Cola88 is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with applicable data protection laws in Malaysia.
Your privacy is more than a legal obligation to us — it is a responsibility we take seriously in every aspect of cola88's operations.
All cola88 user data is protected with 256-bit SSL encryption. Sensitive information such as payment details and passwords is stored in fully encrypted format.
Only authorised cola88 staff have access to user personal data. All access is logged and continuously monitored to prevent information breaches.
Cola88 does not sell, rent, or share users' personal data with any third party for marketing or advertising purposes without your consent.
Every deposit and withdrawal transaction is processed through secure channels. Your financial records are kept confidential and accessible only by you.
You may update, correct, or request the deletion of your personal data at any time through your cola88 account settings or by contacting our support team.
Cola88's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your rights as a user are fully protected.
Under Malaysia's PDPA and cola88's internal policies, you have the following rights regarding your personal data.
You have the right to request a copy of the personal data cola88 holds about you at any time.
You may request the correction of any inaccurate or incomplete personal information in cola88's records.
You may request the deletion of your personal data when it is no longer needed for the purpose for which it was originally collected.
You have the right to prevent cola88 from processing your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service provider.
You may withdraw consent for data processing at any time without affecting any processing that has already taken place.
This Privacy Policy describes cola88's data processing practices and applies to all users accessing the website cola88.win and the cola88 mobile app. By using our platform, you agree to the terms set out in this document.
Cola88 ("we", "Platform" or "cola88") takes the privacy of every user who trusts us with their personal information seriously. This Privacy Policy is designed to ensure you have a clear understanding of how your data is managed from the moment you register an account until you stop using our platform.
As an online entertainment platform serving users in Malaysia, cola88 fully complies with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. We do not sell, rent, or exploit your personal data for the benefit of third parties without your consent.
This Privacy Policy covers all your interactions with cola88, including account registration, gaming activity, financial transactions, mobile app usage, communication with our support team, and visits to our website.
Cola88 collects your personal data through several means — directly from you, automatically as you use the platform, and in some cases from trusted third-party sources. Below is a summary of the types of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Account registration, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, deposit/withdrawal records, transaction history | Payment processing, KYC verification |
| Technical Data | IP address, device type, web browser, approximate location | Automatically during platform use |
| Gaming Data | Betting history, favourite games, active session duration | Activity on the platform |
| Communication Data | Support chat logs, emails to cola88, feedback | Interactions with the support team |
Most of the data we hold is information you provide directly when registering an account, completing your profile, carrying out transactions, or contacting the cola88 support team. This information is required to ensure we can deliver a secure and seamless service to you.
When you browse the website or use the cola88 app, our systems automatically record technical information such as your IP address, device type, operating system version, session time and duration, and pages visited. This data is used solely for security purposes, fraud detection, and improving the user experience.
Cola88 only uses your personal data for legitimate and transparent purposes. We will not process your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
With your consent, cola88 may send marketing communications about promotions, latest bonuses, and special offers via email or app notifications. You can withdraw this consent at any time by updating your notification settings in your account or contacting the cola88 support team.
Cola88 will not use your gaming data to target you with gambling advertisements outside the platform. We respect the privacy of your gaming behaviour and do not share your gaming profile with external advertisers.
Cola88 does not sell your personal data. However, in the course of operating the platform, there are certain situations where we need to share information with selected and trusted third parties:
Cola88 works with third-party service providers that help us operate the platform, including payment providers (such as FPX and DuitNow), game software providers, cloud service providers, and analytics platforms. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with cola88's instructions.
Cola88 may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by law, court order, or valid legal process. In such situations, cola88 will endeavour to notify you in advance unless such notification is prohibited by law.
We may share information necessary to protect the rights, property, or safety of cola88, our users, or the public from fraud, terrorism, or other illegal activities.
The cola88 website and app use cookies and similar tracking technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you browse our website.
You can manage your cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some areas of the cola88 platform.
Cola88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain records for the period required by applicable law (typically between five and seven years) before that data is securely deleted or anonymised.
Cola88 implements a range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction, including:
While no security system can guarantee absolute protection, cola88 is committed to maintaining the highest industry security standards to safeguard your personal data.
In the course of platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. In such cases, cola88 ensures that such transfers are carried out with adequate safeguards, including the use of standard data transfer agreements and ensuring that data recipients comply with data protection standards equivalent to Malaysia's PDPA.
We only work with infrastructure providers that hold internationally recognised security certifications and comply with ISO 27001 or equivalent standards.
To exercise any of the data protection rights described in this policy, you may contact the cola88 privacy team by email at [email protected] or via the live chat function on the platform. We will endeavour to respond to your request within 30 working days.
When submitting data-related requests, you may be required to verify your identity to ensure the security of your information. cola88 does not charge for reasonable data access requests, but reserves the right to apply a reasonable fee for repetitive or excessive requests.
The cola88 platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18. If we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
Parents or guardians who discover that a minor in their care has registered an account with cola88 are requested to contact our support team immediately.
The cola88 website may contain links to third-party websites for informational convenience. This Privacy Policy does not apply to those websites and cola88 is not responsible for their privacy practices. We recommend reading the privacy policy of each website you visit separately.
Cola88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or the way we process user data. Any material changes will be communicated to you via an in-platform notification or email to the address registered to your account.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the cola88 platform after changes are published constitutes your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or complaints regarding how cola88 handles your personal data, please contact us through the following channels:
For more information on platform usage rules, please refer to cola88 Terms and Conditions. If you'd like to learn more about responsible gambling, visit the Responsible Gaming ours.